Post Office delays due to recent taxi unrest impacting delivery of some municipal bills
11 August 2023
The recent taxi strike has impacted the South African Post Office (SAPO) and municipal accounts are unable to be delivered to customers. Some delays are therefore likely. The City apologises for the inconvenience. Read more below:
‘The City encourages customers who have not received their accounts via the Post Office yet to make a payment using the previous month’s City invoice as a guide.
‘However, customers who receive their invoices via email have not been impacted. In general we encourage our customers to make the switch to paperless eBilling,’ said the City’s Mayoral Committee Member for Finance, Councillor Siseko Mbandezi.
Furthermore, customers who received an SMS about their billings and the amounts payable on their invoices are requested to make the payment at various third party vendors as displayed on their invoices.
Customers may also submit their request to be registered on eServices or for eBilling via SMS to 31223.
For general enquiries including water, electricity, accounts and motor vehicle licences, residents may call the City’s Customer call centre on 0860 103 089 or
contact.us@capetown.gov.za.
Municipal accounts may be paid at any Shoprite/Checkers, Pick n Pay, PEP, Woolworths, USave, Ackermans, Lewis, Top It Up and selected Spar shops.
For account payments:
• EFTs: Select the City as a bank-listed beneficiary. Use only your nine-digit municipal account number as reference
• Retailers: Checkers, Pick n Pay, Shoprite, Spar and Woolworths
• e-Services: Use the City’s online e-services portal
• ATM: contact your bank to add the City as an ATM beneficiary
Register on e-Services
• Renew vehicle licences
• Submit water/electricity readings
• Pay municipal accounts online (debit order payment option, only)
• View current account and account history
• Apply to receive accounts via email
• Log service requests
Published by:
City of Cape Town, Media Office
